Exchange/Return Policy
1.How does Javer’s Return and Exchange Policy work?
Javer’s returns and exchange policy gives you an option to return or exchange items purchased on Javer’s website for any reason within the specified return/exchange period, i.e. within 3 Days after the order has been delivered to you. We only expect that you don't use the products and preserve its original condition, tags, Invoices and packaging. You are welcome to try a product but please take adequate measures to preserve its original condition.
There are two ways to Return/Exchange the product to us:
- Pick up: In most locations, we offer a pickup service. You will see a pickup option when you submit a return request.
- Self-Shipping: If we are unable to offer a pick up service at your location due to various reasons, then in such cases, the customer will need to self-ship the order.
Please Note: Under Self-shipment, customers need to share the Order ID, scanned copy of the courier receipt and details of the products that need to be exchanged/returned with us via E-mail.
- Where should I self-ship the Returns?
You can courier the product(s) to the address mentioned below:
Javer - Shop no 1, Bhoomi plaza,
Ground floor, Masjid Gali
Tulsi pipe road, S.B. Marg
Dadar(West), Mumbai-400028.
We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
- What are the items/services that cannot be returned or exchanged?
For hygiene reasons we cannot accept returns for the products that have been used.
- Do you need to pay any charges while returning the product ?
No charges are applicable for returning the products. We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 5-7 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. In case of Self-shipping the customer will have to borne the charges.
- How much time does it take to get my Refund ?
The refund will be initiated by our team within the next 48 hours of approval from the returns team after receiving the product. The refund takes between 5 -7 working days to reflect in your account.
- Can I return some products from a bundle offer (Buy any 3 and get 50% OFF, Buy any 2 and get 1 free, etc ) and still remain eligible for the offer ?
- If you need to return/exchange anything from a combo pack, the whole pack will have to be sent back. Partial returns from combo packs are not accepted.
- No, if you decide to return only a portion of the products included in a bundle offer, the offer for the bundle discount ( Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF etc.) may no longer be valid.
- Can I get an exchange for the products purchased on Sale/ Offer ?
- Products sold under any discount Schemes/Offers / Sale Period or purchased with redeemable discount codes cannot be exchanged/returned and are non-refundable.
- Some Easy steps to guide you through the Return process-
- Create a return request within the next 3 Days of delivery. To apply for a return, go to the “Track Your Order” page on the website or click here.
- Enter your order id and you will get an option to “Request Return”.
- Follow the proceeding steps.
- Keep the item ready for pick up or ship it to us based on the return mode that is available at that time and place.
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If the picked up product does not pass the quality check, we shall ship it back to you.
- There are Some EXCEPTIONS and RULES that apply to this policy :
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- In case of defects/manufacturing issues please share us the Order ID, Details of the products and Images of it via email on business@javer.online
- In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
- If the Quality of the returned product is not up to the mark, the brand holds the rights to cancel the return/exchange request. In that case, the product will be shipped back to the client.
- The Money will be refunded only after the returned product passes through the Quality Control Check successfully. The amount paid for the product will be refunded back to you via the same Mode of Payment that you used. In the case of COD, we will do a bank transfer for the amount paid for the product.
- Shipping Charges & COD Charges are one-time costs and therefore are non-refundable.
- If you need to return/exchange anything from a combo pack, the whole pack will have to be sent back. Partial returns from combo packs are not accepted.
- Products sold under any discount Schemes/Offers / Sale Period or purchased with redeemable discount codes cannot be exchanged/returned and are non-refundable.
- Gift cards/vouchers are non-refundable.
- At any time, you can track the status of your return/exchange requests under “Track your orders” on the Website.
- It is advisable to pack products securely to prevent any loss or damage during transit. If Found damage Then brand will not be liable for a refund.
- For self-ship returns/exchanges the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
- Javer will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Javer would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the client.
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Returns/Exchange is not applicable for International Orders.
10. What is the criteria for Javer’s Exchange Policy?
- We offer our customers an option to exchange items purchased on Javer for the same or different color of the same style or for any other product of the same/higher value from Javer’s collection itself; within the specified exchange period subject to your address being serviceable for an exchange.
- Exchange of the product will only be successful after our team has received the product and the quality check is approved by our QC Team.
- If the Quality of the returned product is not up to the mark, the brand holds the rights to cancel the exchange request. In that case, the product will be shipped back to the client.
- If you choose to exchange the product for a mismatch of design or receipt of a defective item, you will be provided with a replacement of the item. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
- If exchanging the product for a higher value, you will have to pay the difference of the product that has been taken.